Privacy & Refund Policy
At LBS Publication, we value your privacy and are committed to handling your personal information responsibly. This policy also explains our refund guidelines to maintain transparency throughout the publishing process.
Your Information. Your Trust. Our Responsibility.
We collect only the information required to communicate with authors, process publishing requests and deliver our services. We aim to maintain a clear and transparent approach to both personal information and payments.
Privacy Policy
01 Information We Collect
We may collect personal information such as your name, email address, phone number, manuscript-related information and other details that you voluntarily provide through our website forms, email, phone or other communication channels.
02 How We Use Your Information
- To provide and improve our publishing services.
- To communicate with you regarding your enquiries, manuscript or publishing project.
- To process publishing requests and deliver agreed services.
- To provide relevant information regarding your publishing project or services.
03 Data Protection & Security
We take reasonable measures to protect personal information from unauthorized access, misuse, alteration or disclosure. Access to information is limited to situations where it is required for communication or delivery of publishing-related services.
04 Sharing of Personal Information
LBS Publication does not intend to sell or trade personal information provided by authors or website visitors. Information may be used or shared only when reasonably necessary to provide requested services, comply with applicable requirements or protect legitimate interests.
05 Communication With Authors
Contact information submitted to LBS Publication may be used to respond to enquiries, provide project updates and communicate information relevant to the publishing services requested by the author.
Refund Policy
06 General Refund Conditions
Due to the customized nature of publishing, formatting, design and related professional services, payments are generally non-refundable once work has been initiated.
07 Refund Before Work Is Initiated
A refund request may be considered when the requested publishing or related service has not yet been initiated. Any such request will be reviewed according to the circumstances of the project and services involved.
08 Revisions & Issue Resolution
If an issue arises during the project, our priority is to understand the concern and resolve it through appropriate corrections or revisions wherever applicable before a refund request is considered.
09 Refund After Final Delivery
No refund will ordinarily be issued after completion and final delivery of the agreed publishing, design, formatting or related service.
Refund eligibility may depend on the stage of work and the specific services requested. Authors are encouraged to clarify the scope, deliverables and applicable charges before confirming a publishing project.
Have a Question About Our Policies?
Contact the LBS Publication team if you need clarification regarding privacy, payments, refunds or your publishing project.